Privacy Policy

1. Introduction

Welcome to University Transport App. This Privacy Policy explains how Sardar Shahzeb Khan ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application ("App").

By using the App, you agree to the collection and use of information in accordance with this policy.

2. Developer Information

3. Information We Collect

3.1 Personal Information You Provide

• Account Information: Name, email address, phone number, password
• Student Information: Registration number, department, semester, CNIC
• Profile Information: Profile picture, date of birth, address
• Payment Information: Payment screenshots, transaction IDs (we do not store credit card numbers)

3.2 Information Collected Automatically

• Device information (device type, operating system version)
• App usage data and interaction logs
• Booking history and preferences
• Chatbot conversation logs for service improvement

4. How We Use Your Information

We use the collected information to:

• Create and manage your user account
• Process seat bookings and reservations
• Process and verify payments
• Send notifications about bookings, schedules, and announcements
• Provide customer support via our AI chatbot
• Improve our services and user experience
• Communicate important updates about the App
• Ensure security and prevent fraudulent activity

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• University Administration: Relevant booking information for transport management
• Service Providers: Cloud services (Cloudinary for images, MongoDB for data storage) that help us operate the App
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property

6. Data Security

We implement appropriate technical and organizational security measures:

• Encrypted data transmission using HTTPS/SSL
• Secure password hashing using industry-standard algorithms
• JWT token-based authentication
• Regular security assessments and updates
• Access controls to limit data access

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Needed to provide you with our services
• Required by law or legitimate business purposes

You can request deletion of your account and data at any time by contacting us or using the in-app deletion feature.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from promotional communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at shahzeb3303@gmail.com

9. Children's Privacy

Our App is intended for university students (typically 18 years and older). We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Services

Our App may use third-party services that have their own privacy policies:

• Cloudinary: Image storage and management
• MongoDB Atlas: Database services
• Google Services: Authentication (if applicable)

We recommend reviewing the privacy policies of these services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending a notification through the App (for significant changes)

Your continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: